Privacy Policy

Effective Date: January 6, 2026

Introduction

JoAnna Ignace Real Estate (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://yourflagstaffhome.com and https://yourarizonahomes.com (collectively, the “Sites”) or engage with our services.

By using our Sites or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Sites or use our services.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

  • Request information about properties or real estate services
  • Sign up for our newsletter or email updates
  • Complete contact forms or property valuation requests
  • Register for an account on our Sites
  • Communicate with us via phone, email, text message, or other methods
  • Attend open houses or schedule property showings

This information may include:

  • Full name
  • Email address
  • Phone number (mobile and/or landline)
  • Mailing address
  • Property preferences and search criteria
  • Financial information related to real estate transactions (when applicable)
  • Any other information you choose to provide

Automatic Information Collection

When you visit our Sites, we may automatically collect certain information about your device and usage, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages viewed and time spent on pages
  • Referring website addresses
  • Date and time of visits
  • Cookie data and similar tracking technologies

MLS and Property Data

Our Sites display property listings from Multiple Listing Services (MLS) and other real estate databases. When you search for or view properties, we may collect information about your search activity, saved properties, and preferences.

How We Use Your Information

We use the information we collect for the following purposes:

Providing Real Estate Services

  • To respond to your inquiries and provide requested information
  • To schedule property showings and open houses
  • To provide property valuations and market analyses
  • To facilitate real estate transactions
  • To communicate about properties that match your criteria

Marketing and Communication

  • To send you newsletters, market updates, and promotional materials (with your consent)
  • To contact you via email, phone, or text message about our services
  • To provide personalized property recommendations
  • To inform you about new listings and market opportunities

Site Improvement and Analytics

  • To analyze how users interact with our Sites
  • To improve our website functionality and user experience
  • To develop new features and services
  • To understand market trends and user preferences

Legal and Business Operations

  • To comply with legal obligations and respond to legal requests
  • To protect our rights, property, and safety
  • To prevent fraud and ensure security
  • To enforce our Terms of Service

Text Message Communications

Opt-In Consent

By providing your mobile phone number and checking the opt-in box on our contact forms or property inquiry forms, you expressly consent and agree to receive text messages (SMS/MMS) from JoAnna Ignace and its authorized representatives at the phone number you provided. These messages may include:

  • Property information and listing updates
  • Appointment confirmations and reminders
  • Market updates and real estate news
  • Promotional offers and special announcements
  • Other real estate-related communications

Important: You are not required to provide consent to receive text messages as a condition of purchasing any goods or services from us.

Message Frequency and Costs

Message frequency varies depending on your preferences and activity. You may receive up to 10 messages per month, though frequency may be higher during active transactions or if you request specific information.

Msg/data rates may apply. Standard message and data rates from your wireless carrier may apply to all text messages sent and received. Please contact your mobile carrier for details about your specific plan.

How to Opt-Out

You may opt-out of receiving text messages at any time by:

  • Replying STOP to any text message you receive from us
  • Texting UNSUBSCRIBE to the number from which you received messages
  • Contacting us directly at (928) 853-7620 or joanna@yourflagstaffhome.com
  • Updating your communication preferences through your account settings (if applicable)

After you opt-out, you will receive one final confirmation message. You may continue to receive text messages for a short period while we process your request.

To resume receiving text messages after opting out, text START or re-subscribe through our website.

Message Sender

Text messages will be sent by or on behalf of: JoAnna Ignace yourflagstaffhome.com and yourarizonahomes.com Phone: (928) 853-7620

Messages may be sent using automated technology. We may use third-party service providers to deliver text messages on our behalf.

Carrier Liability

Carriers are not liable for delayed or undelivered messages. We are not responsible for delivery failures caused by your mobile carrier, device issues, or technical problems beyond our control.

Email Communications

When you provide your email address, you may receive:

  • Responses to your inquiries
  • Property listings matching your search criteria
  • Market reports and real estate news
  • Newsletter subscriptions (if you opt-in)
  • Transaction-related communications

You may unsubscribe from promotional emails at any time by clicking the “unsubscribe” link at the bottom of any marketing email or by contacting us directly.

Cookies and Tracking Technologies

Our Sites use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you use our Sites
  • Provide personalized content and property recommendations
  • Analyze site traffic and performance

Types of Cookies We Use

Essential Cookies: Required for basic site functionality and cannot be disabled.

Analytics Cookies: Help us understand how visitors interact with our Sites (e.g., Google Analytics).

Advertising Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

Preference Cookies: Remember your settings and preferences for future visits.

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Sites.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us with:

  • Website hosting and maintenance
  • Email and text message delivery services
  • Customer relationship management (CRM) systems
  • Analytics and marketing tools
  • Payment processing (for real estate transactions)

These providers are contractually obligated to protect your information and use it only for specified purposes.

Real Estate Partners

When facilitating real estate transactions, we may share your information with:

  • Other real estate agents and brokers
  • Mortgage lenders and financial institutions
  • Title companies and escrow services
  • Home inspectors and appraisers
  • Other professionals necessary to complete transactions

MLS and Property Databases

When you inquire about properties, your information may be shared with listing agents, sellers, and MLS databases as necessary to facilitate your real estate needs.

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes, court orders, or government requests
  • Enforce our Terms of Service and other agreements
  • Protect our rights, property, and safety or that of others
  • Prevent fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Secure socket layer (SSL) encryption for data transmission
  • Secure servers and data storage
  • Access controls and authentication procedures
  • Regular security assessments and updates

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

  • The nature of the information
  • The purpose for which it was collected
  • Legal and regulatory requirements
  • Legitimate business needs

When information is no longer needed, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.

Deletion

You may request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, legitimate business interests).

Opt-Out

You may opt-out of marketing communications at any time by:

  • Clicking “unsubscribe” in emails
  • Replying STOP to text messages
  • Contacting us directly

Data Portability

You may request a copy of your personal information in a portable format.

Do Not Sell My Personal Information

We do not sell personal information. If our practices change, we will update this Privacy Policy and provide appropriate opt-out mechanisms.

To exercise any of these rights, please contact us at: Email: joanna@yourflagstaffhome.com Phone: (928) 853-7620

We will respond to your request within a reasonable timeframe as required by applicable law.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us using the information provided above.

Children’s Privacy

Our Sites and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our Sites may contain links to third-party websites, including property listing services, mortgage calculators, and other real estate resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the “Effective Date” at the top of this policy
  • Post the revised policy on our Sites
  • Notify you of material changes via email or prominent notice on our Sites (when appropriate)

Your continued use of our Sites or services after changes are posted constitutes acceptance of the updated Privacy Policy.

International Users

Our Sites are operated in the United States and intended for users located in the United States. If you are accessing our Sites from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

JoAnna Ignace Real Estate

Email: joanna@yourflagstaffhome.com

Phone: (928) 853-7620

Mailing Address: Flagstaff, Arizona

Websites: https://yourflagstaffhome.com https://yourphoenixhome.com

We will respond to your inquiry as promptly as possible.


Summary of Key Points

  • We collect personal information you provide and automatic usage data
  • We use your information to provide real estate services, communicate with you, and improve our Sites
  • We may share information with service providers and real estate partners but do not sell your data
  • You can opt-out of text messages by replying STOP
  • You can unsubscribe from emails using the unsubscribe link
  • We implement security measures to protect your information
  • You have rights to access, correct, and delete your information
  • Contact us with any privacy questions or concerns

By using our Sites or services, you acknowledge that you have read and understood this Privacy Policy.

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Legal

IDX information is provided exclusively for consumers’ personal, non-commercial use and that it may not be used for any purpose other than to identify prospective properties consumers may be interested in purchasing. Information deemed reliable but not guaranteed to be accurate. Listing information updated daily.

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